What To Expect
Kenosha veterinary services – delivered with courtesy and respect!
As a new client of Care Animal Hospital of Pleasant Prairie, you can expect our full attention to your pets’ needs.
When you arrive for your appointment, you will be greeted warmly. After checking in your pet, we’ll usher you into an examination room. If a room is not readily accessible, you will be asked to take a seat in the area specifically designated for waiting with dogs or cats until one becomes available.
In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition, and the reason for your visit, gathering data for the doctor.
Then, one of our veterinarians will examine your pet, ask you further questions, and then recommend diagnostic tests if needed. Once the tests have been run, which we usually do in the building, your doctor will discuss a possible diagnosis and treatment plan if warranted. This is a great time to ask questions. Our veterinary team wants to ensure you’re completely comfortable with the information we provide.
Our veterinary technician will return to the exam room and provide you with helpful pet care information, answer your pet care questions, and schedule any needed follow-up appointments. Invoicing is done in the exam room to allow your pet to be comfortable while your transaction and visit are completed. For your convenience, we accept Cash, Check, Visa, MasterCard, Discover, American Express, and Care Credit.
Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times when the unexpected will create delays. We will ensure these are minimized as much as possible.
Appointment Check-in and Check-out:
Upon arrival, park at a numbered parking space and call (262) 694-6515. To maintain a Fear Free environment for your pet, the Front Desk Office Coordinator will perform check-in over the phone. After check-in, the Front Desk Office Coordinator will invite you inside our lobby to weigh your pet and escort you to your exam room, where you will receive your pet’s Fear Free bandana/ blanket. Your pet’s exam and check-out will occur in the exam room with you.
Surgery and Discharge from the hospital:
Patients scheduled for surgical and hospital procedures will receive important detailed instructions and information in two emails prior to the admission date.
Upon arrival, park at a numbered parking space and call (262) 694-6515. To maintain a Fear Free environment for your pet. The Front Desk Office Coordinator will perform check-in over the phone. After check-in, the Front Desk Office Coordinator will invite you inside our lobby to weigh your pet and escort you to your exam room where you will receive your pet’s Fear Free bandana/blanket. The surgical team will meet with you to review paperwork and perform a pre-surgical exam. You will be able to stay up-to-date with your pet’s procedure throughout the day through the Airvet app.
After your pet’s procedure has been completed, our surgery team will contact you through the Airvet app to schedule your pet’s discharge. When you arrive for your discharge appointment, call (262) 694-6515. The Front Desk Office Coordinator will escort you to an exam room.
A member of the surgical team will review the discharge paperwork and medications and answer any questions.
Hospitalized Pets:
Updates will be given regularly via Airvet App by your medical team. Unfortunately, no visitors are allowed inside the ICU while patients are recovering.